You will end up with credits when you cancel the flight you don't take. If you fly often you may want to purchase the early flights anyway to get a better price than what they would be the day of the flight. If you go on the early flight and there are seats you are going to have to pay the differance in fare from what you paid for the later flight. If you are not A list or A list preferred you only have two options. A-List and A-List Preferred Members can still make confirmed same-day changes for another flight to their destination, if seats are available, and will only pay the difference in fare. For A-List and A-List Preferred Members who have also qualified for a Companion Pass, A-List and A-List Preferred benefits are not available to the Companion unless the Companion is also an A-List and A-List Preferred Member. If an A-List or A-List Preferred Member is traveling on a multiple-Passenger reservation, free same-day standby and priority standby will not be provided for non-A-List or non-A-List Preferred Members in the same reservation. A-List Preferred Members will be prioritized ahead of A-List Members. On flights that do not meet these qualifications, A-List and A-List Preferred Members will receive priority standby and will be required to pay the difference in fare if a seat becomes available. Call the A-list number too so they know you are a frequent customer off the try Twitter as - don't send any identying information until they ask for a direct message.Free same-day standby will be provided for A-List and A-List Preferred Members traveling prior to the original scheduled departure, between the same city pairs, on the original date of travel, where a seat is available. It might be worth trying again to get a second opinion. If it was noticed within the 24-hour window then it could have been canceled no questionsd asked, and then rebooked.Īnyway - I'd try Southwest again, I'm sure they get people booked by middle names all the time (people that go by their middle name especially) and see what another rep can do for you. I don't know that this process would be any easier with tickets from any other carrier. I don't understand why the other company that made the booking can't fix it? It should be their responsibility to track it down through all of the painful steps.Īre you certain that there isn't any way for you to show your ID with middle name and fly? Obviously you would forgo the TSA PreCheck as you mentioned, and ability to add companion pass.Įven the travel funds would be worthless until they expired, then maybe it would make sense to convert them to a voucher. Looks like that will be my path unfortunately but might start flying with American more often. But like any other airline, the company still strives to make the travel experience better for its. For the most part, customers tend to appreciate the carrier's novel approach to doing businessincluding the way it handles the boarding process. If I book and pay for a new flight on my own it's now cheaper to just fly American. airlines, Southwest stands out for some of its unique policies and practices. 1 Snow ski equipment includes: one pair of skis or one snowboard, one set of poles, and one pair of ski/snowboard boots encased in a container(s) acceptable to Carrier. Given I can't change the name, the ticket is now useless as I cannot use my ID or TSA Precheck with it and also can't enable my wife to travel with me using Companion Pass. I fly enough that I have TSA Precheck and earned a companion pass. My challenge is my ticket purchase being handled by another company. After contacting Southwest twice I discovered that I cannot change the first name and have to cancel and repay for my ticket even though the ticket is clearly connected to my identify by DOB. I travel every other week on Southwest and for the first time had a work flight accidentally booked using my Middle Name instead of First Name. A name changed on a ticket is a terrible experience.Īgreed, although I think it is meant to be a difficult a name changed on a ticket is a terrible experience.
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